Returns & Refunds Policy

For qualifying online purchases, customers have the cancellation and return rights provided under applicable Ghanaian law.

Under Ghana's Electronic Transactions Act, qualifying online purchases of goods may carry a 14 day grace period after receipt, subject to the exceptions and conditions provided by law.

Standard Return Conditions

Outside any statutory right, Ahava Scents accepts returns only where the product is unopened, unused and in its original packaging.

Opened or used fragrances are not accepted under our standard return policy. This does not affect any rights that may apply where an item is faulty, damaged, incorrectly supplied or not as described.

Return Delivery Costs

Where a return is not the result of an error by Ahava Scents, the customer is responsible for arranging and paying the cost of returning the item.

Where Ahava Scents is responsible for an incorrect, damaged or faulty order, we will cover the reasonable cost required to correct the order.

Damaged, Leaking or Incorrect Orders

Please contact us as soon as possible and provide:

• Your order number
• Clear photos of the product
• Clear photos of the packaging
• A short description of the issue

Please do not dispose of the product or packaging until the issue has been reviewed.

Refunds, Replacements and Exchanges

Where a return is required, the product may be inspected before a refund, replacement or exchange is completed.

For returns that are not caused by an error by Ahava Scents, original delivery charges and return delivery costs are not normally refundable, except where applicable law requires otherwise.

Nothing in this policy limits any consumer rights available under applicable Ghanaian law