Delivery Policy

Orders can be placed through our website at any time.

We aim to have orders ready within 3 hours after processing begins.

Delivery Options

1. Arrange Your Own Rider (Recommended)

For faster delivery, you may arrange your own rider once your order is ready. You can enter your exact location and track the rider directly. Pickup details will be shared privately.

2. Let Ahava Scents Arrange a Rider

If you would like Ahava Scents to arrange delivery, we will confirm your location, check the current rider fee and share the cost with you before the rider is booked.

Delivery Fees

Delivery is charged separately and is not included in the product price. Where Ahava Scents arranges the rider, the delivery fee depends on the delivery location and the rider's current charge.

Delivery Time

Delivery time after dispatch depends on the delivery location, traffic and rider availability.

Delivery Information

Customers are responsible for providing accurate contact and delivery information, including their name, phone number, delivery location and any location pin or clear directions needed for delivery.

Incorrect or incomplete information may cause delays or additional rider charges.

Receiving Your Order

Please ensure that someone is available to receive the order at the agreed delivery location. If an additional trip is required because the recipient is unavailable, any additional rider charge may be the customer's responsibility.

Delivery Problems

If you receive the wrong item, or your order arrives damaged or leaking, please contact Ahava Scents as soon as possible with your order details and clear photographs of the product and packaging. Please keep the product and packaging until the issue has been reviewed.