Privacy Policy
Ahava Scents respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, contacting us or joining The Ahava Scents Club.
Who Controls Your Information
Ahava Scents is responsible for the personal information it collects directly from customers and website visitors.
Information We May Collect
Depending on how you interact with us, we may collect:
- Name
- Email address
- Phone number
- Delivery information
- Order and purchase details
- Information you provide when contacting us or completing our forms
- Technical information such as device, browser or website-use information where collected by the website or its service providers
Payment information is processed through our payment service providers. Ahava Scents does not need to store your full card details.
How We Use Your Information
- Process and manage orders
- Communicate with you about your order
- Arrange delivery where requested
- Provide customer support
- Send marketing communications where the required consent has been given
- Understand customer interest and improve our products and services
- Maintain the security and operation of our website
- Meet legal, regulatory, accounting and business obligations
Marketing Communications
If you join The Ahava Scents Club or otherwise agree to receive marketing communications from us, we may use your email address to send information about new arrivals, restocks, fragrances and promotions.
We will only use your personal information for direct marketing where the required consent has been given.
You may withdraw your consent or unsubscribe at any time using the unsubscribe option in our emails or by contacting us.
Unsubscribing from marketing does not prevent us from sending necessary transactional communications relating to an order you have placed.
Sharing Your Information
We only share personal information where it is reasonably necessary to operate our business, provide a service to you, comply with the law or protect our legitimate business interests.
This may include trusted service providers involved in:
- Payment processing
- Website hosting and technology
- Email communication
- Order fulfilment
- Delivery services
For example, information required to complete a delivery may be shared with a rider. We do not sell your personal information.
Data Security
We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, customer service and business record requirements.
Your Rights
Subject to applicable law, you may ask us to access or correct personal information we hold about you, object to certain processing, or withdraw consent where we rely on consent.
You may also contact the Ghana Data Protection Commission if you have concerns about how your personal information is handled.
Third Party Services
Our website uses third party providers for functions such as payments, email delivery, hosting and other website services. These providers may process information according to their own privacy policies and the services they provide to us.
Changes to This Policy
We may update this Privacy Policy when our business, website, service providers or legal obligations change. The latest version will be available on our website.
Contact Us
For questions about this Privacy Policy or how Ahava Scents handles personal information, please contact us through our official customer support email